Quality Commitment

Quality Commitment

Our Quality Promise

Mocha Academy is committed to implementing a quality program that produces qualified learners who can pass the External Integrated Summative Assessment (EISA) on their first attempt.

Quality Training Delivery

We ensure our training meets the highest standards through:

  • Accredited curriculum delivery
  • Qualified facilitators
  • Properly equipped facilities
  • Regular monitoring and evaluation

Assessment Integrity

Our assessment system guarantees:

  • Fair, valid and reliable assessments
  • Qualified assessors and moderators
  • Proper documentation of evidence
  • Appeals procedure for learners

Quality Assurance Processes

1

Program Monitoring

Regular checks on program implementation through:

  • Implementation plan tracking
  • Learner progress monitoring
  • QCTO reporting
2

Internal Moderation

Verification that assessments are:

  • Fair and unbiased
  • Properly documented
  • Aligned with standards
3

Continuous Improvement

Regular review and enhancement of:

  • Training materials
  • Assessment tools
  • Facilitation methods

Quality Indicators

Facilitator Qualifications

100% meet NQF 6 requirement with 2+ years experience

Facility Standards

ISO 17025 compliant laboratory and modern lecture rooms

Learner Support

1:10 mentor ratio and regular progress checks

Quality Documentation

About Mocha Academy.

Mocha Academy is a premier educational institution committed to academic excellence and holistic development. Since our founding, we've been dedicated to nurturing future leaders through innovative learning approaches.

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  • Mocha Academy main building

Contact Information

Mocha Academy
28 Chroom Street, Unit 21
Futura, Polokwane 0699
South Africa

Office Hours

Monday - Friday: 7:30am - 4:30pm
Saturday: 8:00am - 12:00pm
Sunday: Closed

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